Recording interactions between social worker and parents

Is this becoming the norm? And if so, what are the consequences?

What is the impact of this practice on the working relationship between parents and social workers? Is this a good thing or do you find it concerning?

You may also be interested in this blog post by suesspiciousminds on the subject.

 

Section 36 Data Protection Act

The Data Protection Act makes it clear that individuals do not need the consent of professionals to record meetings/visits, as the information being discussed in that situation is personal to them and therefore exempt from the data protection principles. There may be problems if the meeting is going to deal with issues relating to a third party.

 

Update – Louise Tickle writes in the Guardian on 17th June 2015.

Louise Tickle, who attended the Child Protection Conference on 1st June, organised by the Transparency Project, was interested to hear comments from the parents about recording their meetings with social workers. This prompted comments from the lawyers present that they could see no objections to this practice. You can read her article here.

 

Recording and more specifically covertly recording

This is a guest post by Jacque Courtnage who runs the TaKen UK website which campaigns against the wrongful removal of children by the State. She has experience of the system both as a parent and a lay advisor to other parents in the family court.  Here are her views about what appears to be the growing practice of parents recording their interactions with social workers.

is becoming the norm and in some cases is being accepted as evidence by the courts. This is matter that does need further consideration and exploration by more of the courts.

I say this for a number of reasons as I have been present on many occasions where professionals, and in particular – social workers, have relayed pertinent information to the parents/carers and have then denied all knowledge of having said these things whilst giving evidence. I refer to conversations where either social workers have given the carers reassurance that no action will be taken or they have no concerns, and then when their witness statement has been produced, the complete opposite is stated. Because many of these parents all come before the courts disadvantaged, they are considered to be lying.

On the opposite side, we have also had social workers being aggressive and intimidating to carers and indeed some of the children involved, and when complaints are lodged, the parent is considered to only be doing so for vindictive reasons. Again the same with telephone calls. A lot of misinformation is being populated to parents by some social workers to ensure they either miss contacts or behave in certain ways that can then later be used against the parents in court.

I have attended many meetings as a mediator where communications have broken down between parents and LA. I have challenged where things were stated as fact but the professional would not go on record with their statement. I have challenged some of these individuals when they were giving evidence and their uncanny manner to feign amnesia is laughable. Had some of these things been recorded, many cases would perhaps be less detrimental to families involved.

Having said all of that, many parents also do lie. If recordings became the accepted norm, it would ensure there is no miscommunication or fabrication of events and that everyone involved will be forced to take responsibility for their actions and accountability will be able to become part of the transparency needed. If the individuals have nothing to hide and are behaving in a manner they would consider to be lawful, then there should not be any problem. The UK is full of CCTV that records everyone’s movements without the public going on a full riot, so why can this not then be rolled out to include public law areas?

Simply put, it protects everyone from unsavoury behaviour and starts to help making the system work the way it was meant to. There is just too much suppositions, speculations and individual personal perspectives involved in family law. Taking this to the next level, recordings will also help diffuse a problem as emotions are always heightened at times of intervention, and much is either misunderstood or misinterpreted. The recordings will allow for the individual who is aggrieved at the time, the opportunity to review the recording and see if they had perhaps initially overreacted.

The other matter is the recording of hearings and judgments. Whilst there must be legislation as to the use and availability of the recordings, the issue of getting transcripts is a rather problematic.  Despite Munby’s PD on judgment transcripts, these are still not being produced many weeks and months later. Many families involved in care cases do not have the finances to afford the exorbitant costs of transcribing 3 to 5 days Fact Finding hearings let alone a judgment. Recordings of hearings can be used to help progress cases for the Court of Appeal or indeed when they carer acts as as litigant in person because they do not qualify for funding.

 

A view from a family barrister

For discussions about the pros and cons of recording interactions from the family bar, please see this useful post on Pink Tape.  There are serious concerns about recording children and a warning that this can often back fire on the person responsible for the recording, particularly if the child is distressed. But with regard to recording interactions between parents and professionals, this has the potential to be helpful:

There are lots of reasons why a parent’s understanding, experience or perspective of a meeting might be very different from the professional – they may well not be a “reliable” historian in any forensic sense simply by virtue of the fact that emotions are high and the stakes are high also. But the truth of the matter is that sometimes social workers are also less than reliable – sometimes even untruthful.

I know that many parents would suggest that social workers are routinely and regularly untruthful, such is their desire to meet their targets to have children removed and secure their adoption bonus. Leaving that aside for one minute (I don’t think that is really what happens) I have met plenty of social workers who are just not great with detail, who don’t recognise their own emotional involvement and how it alters their own perspective and responses to a situation, and who are see, record and retell the history in an overly negative light. I have met social workers who seem to be prepared to gloss over the specifics of a particular conversation for the “greater good”, which is to secure the outcome that they genuinely think is best for the child.

I have sometimes suspected dishonesty on the part of a social worker but have rarely proved it. There are cases in which social workers have been caught out lying, but they are infrequent. Here is a notorious example of a case where the honesty of a social worker became a really big issue : Bath & North East Somerset Council v A Mother & Ors [2008] EWHC B10 (Fam) (22 December 2008). Here is one recent example of where a recording was crucial : Man Wins Compensation After Recording Saves Him From Prison.

The view from CAFCASS

See para 2.27 from the Cafcass Operating Framework

We should have nothing to fear from covert recording. Our attitude should be, “I am doing my job and I have nothing to hide. I can explain why I said what I said or why I did what I did”. This is within the spirit of transparency in the family courts. We should always be transparent in our work, to meet contemporary expectations, including being able to defend whatever we say or write in a court under cross-examination, because we are working to a professional standard on behalf of a child. In this sense, we should expect that everything we say or write could become public knowledge

Some service users ask in advance of an interview whether it can be recorded. Advice on handling advance requests from service users to record interviews is available on the Cafcass Legal intranet page. In cases where no advance request has been made and the practitioner subsequently becomes aware that they have been recorded without their knowledge, they should tell the court. In some cases, however, the practitioner may not become aware of the recording until the service user presents the recording, or a transcript of it, at court. In such situations, the practitioner should make clear to the court that the recording was made without their knowledge. The practitioner may ask for the opportunity to listen to the recording or read the transcript before it is admitted into evidence, if the court is minded to take this step. It is a matter for the court to decide whether the recording or transcript can be included in evidence.

8 thoughts on “Recording interactions between social worker and parents

  1. Hope Bester

    What is happening in the UK with regard to the forced removal of children from their parents and being given up for adoptin to others its disgusting and frightening. Thank heavens the rest of my family live in SA and not the UK. [Edit -redacted part out of caution in case it refers to on going legal proceedings].

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  3. Jim Moore

    I have said this time and again, and have been proved right every single time: RECORD every interaction you have with local authorities, even to the point of recording when you pay your rent. They WILL use every nasty trick they think they can get away with to screw you. If you have them on record they are screwed not you (and covertly recording them puts them on record whether they like it or not – you have the right to record them without even informing them or asking their permission! They are public servants and Munby LJ himself set this precedent in re: Stafford: Public servants have no expectation of privacy in their work and even less so than any other individual walking down the public highway shouting their business).

    In the 2014 Grantham conference I took the microphone for ten minutes and delivered a stunning (if I do say so myself) demonstration of why it is important to record everything: EVERYBODY LIES. I did this with a simple memory test. Said test involved the insinuation of a word that I never actually uttered yet I had a room full of people (about a hundred or so I think) completely convinced that I had. Proof was in the list I read from: the word wasn’t there. I showed everybody the list. Left the entire room dumbstruck.

    I called this test the “Needle Distraction”. It is a technique used by social workers to trip parents up and it is an ages-old technique used by lawyers to trip up those they are cross examining. It doesn’t take a lot of training to use this technique, it does take practice to pull it off, and it does take experience to spot when it’s being done to you. Your best protection is an audio recorder.

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  5. Tim Haines

    Justice for Families Recording Manifesto:

    1) There has been an explosion of CCTV recording in recent years. Ordinary people are recorded in shops, in the street and almost everywhere they go. The right to record extends to all, not just public authorities and large corporations.

    2) Recording leaves no room for doubt as to what is said and done by anyone present in a situation. In essence, it protects both sides. This is hugely important where there may be a dispute as to what was said, or occurred on a particular occasion where the version of events given by ‘professionals’may be preferred by the court to that of a private individual, whose word may be considered to carry less weight.

    3) When a recording is being made for later reference, it enables the individual to concentrate on what is being said and done around him, rather than focussing on taking written notes.

    4) Individuals’ memories of what has taken place in a stressful situation are often flawed. When there is a recording of events, the individual has an opportunity to review what actually happened, and this can prevent erroneous allegations being made against professionals.

    5) There is a natural inclination to accept the word of those in authority who are seen as having no reason to misrepresent happenings, and being professional enough not to be mistaken. In comparison, a parent who has their back against the wall is perceived as likely to distort and misrepresent matters for their own ends. However, one only needs to think of the events following the Hillsborough tragedy to realise that, on occasion, professionals have been known to be more than mistaken in their recording of events in their reports.

    6) Courts are often reluctant to hear evidence in the form of audio recordings. Therefore we recommend that parents make their own accurate transcription of audio recorded conversations, meetings and telephone calls and submit these to court in the form of a witness statement with wording such as the following: “This witness statement is an accurate account of a conversation (meeting / telephone call) that I had with X on the XX/XX/XX”, and complete the witness statement with a Statement of Truth such as “I believe that the facts contained in this witness statement are true”. This then places the content of the recording on file as evidence. Should the other party challenge the content of the witness statement, the parent can then offer the recording to the court in evidence. If the other party attempts to have the recording disallowed as evidence then the court can draw its own conclusions as to why.

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  7. Amber

    Recording is essential to ensure transparency. I have never had an issue as a lay adviser and consultant when I explain the reasons that it protects all parties. I have spoken to many LA’s at my meetings with them explaining why and they don’t have an issue. I feel it is how it is put across as LA’s are naturally cautious of some campaigners/ MKF.

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